Lendbuzz is hiring a
Late Stage Collections Associate

Summary

The job is for a Delinquent Account Collection Specialist at Lendbuzz who will manage delinquent accounts in the auto loan sector. The ideal candidate should have proficiency in both Spanish and English, collections experience, and strong communication skills.

Requirements

• Proficiency in both Spanish and English languages is required
• One plus years' experience with collections in a call center environment
• Previous work in collections, preferably in the automotive industry

Responsibilities

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections
• Maintain clear and descriptive notes
• Set up and process one-time and recurring payments
• Prepare delinquent accounts for pre-repossession status
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Assist subordinates with collection activities in difficult cases and recommend collection techniques

Preferred Qualifications

• Skip trace experience
• Auto collections experience is preferred