Lead AI Agent Architect

Summary

Join Parloa as a Lead AI Agent Architect and play a key role in transforming customer service with AI Agents. Manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences. Craft effective AI workflows using your expertise in LLMs, NLU, and conversational design. Guide clients and partners in maximizing the value of Parloa's AI solutions. Drive innovation in customer service by analyzing customer requirements and tailoring prompts to guide AI agents. Simplify complex workflows and ensure seamless system integration. Document best practices and share knowledge with internal and external stakeholders. Apply SSML for fine-tuned TTS voice pronunciation and collaborate with developers to integrate customer systems. Mentor junior colleagues.

Requirements

• Proficiency in applying advanced prompt engineering techniques
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• 3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• An understanding of data structures and how information is stored and transmitted across different systems
• You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot
• Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Significant experience dealing with Enterprise customers
• C2 level German and C1 level English skills

Responsibilities

• Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan
• Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience
• Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively
• Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer
• Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems
• Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the Agent Architect team with Parloans, Customers and Partners
• Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards
• Collaborate with our developers and Agent Integration Engineers to integrate customers’ systems to their AI Agents
• Mentor and help younger colleagues of your team on their journey

Benefits

• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package
• Flexible working hours, 28 vacation days and workation opportunities
• Access to a training and development budget for continuous professional growth
• Regular team events, game nights, and other social activities
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days