Lead Community Manager

Summary

Join DECA Games as a Lead Community Manager and lead a team of Community Managers across multiple game titles. You will develop and implement community strategies, ensuring consistent engagement across platforms. Collaborate with product teams and marketing to integrate community feedback. Leverage data and insights to optimize strategies and manage community crises. Build scalable processes and identify new tools to improve community management. This is a remote position offering flexible hours and a unique company culture.

Requirements

• 6+ years in Community Management, with at least 3 years in a leadership role
• Proven experience leading and mentoring community management teams
• Strong understanding of community engagement strategies across social media, Discord, and forums
• Excellent communication, leadership, and collaboration skills, with the ability to work cross-functionally between products and teams
• Ability to influence product and marketing strategies based on community feedback
• Strong experience in tracking and analyzing community metrics to drive decisions
• Native or near-native English proficiency

Responsibilities

• Lead, mentor, and support a team of Community Managers across multiple game titles
• Develop and implement community strategies that align with DECA’s brand, driving player engagement and loyalty
• Ensure consistent messaging, content delivery, and community interaction across all platforms
• Foster collaboration between community management, product teams, and marketing to integrate community feedback into product development and promotional efforts
• Collaborate with game development teams to ensure community needs are reflected in the game’s design and feature updates
• Leverage community data and insights to shape decision-making, track engagement trends, and optimize strategies
• Analyze community health metrics and adjust strategies to improve engagement and retention
• Manage community crises, ensuring clear, effective communication during sensitive situations
• Build scalable community management processes and frameworks to support growth across multiple game titles
• Identify and propose new tools, technologies, and processes to improve community management and player engagement
• Collaborate with senior leadership and key stakeholders to align community management strategies with overall business goals

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Weekly remote Embodiment@Work breathing and workout exercises
• Online language classes: English, German, French, Spanish etc
• Working in a multicultural environment with people from over 30 different countries
• Flat hierarchies with an open-door policy