Lead Content Strategist

Summary

Join Bounteous as a Lead Content Strategist and contribute to the growth of our content strategy practice. Lead the creation of detailed content strategy deliverables, including voice and tone guidelines, content models, and information architecture. Facilitate discovery activities such as workshops and stakeholder interviews. Conduct research activities like content testing and persona development. Collaborate with multi-disciplinary teams to create customer-centric solutions. Mentor staff and stay informed on digital best practices. Substantially contribute to our culture and the development of future content strategists. This role requires strong collaboration and leadership skills.

Responsibilities

• Lead creation of detailed content strategy deliverables with limited oversight, including voice and tone guidelines, governance models and workflows, content models, taxonomies, information architecture and relationship documents, content audits & inventories, and research findings
• Produce cohesive strategy, research, and design documents that contextually address business needs, user needs, and best practices
• Facilitate discovery activities with limited oversight such as content workshops, stakeholder interviews, audits, expert reviews, competitive reviews, etc
• Critique discovery research findings and apply findings as appropriate to the solution
• Conduct research activities such as content testing, card sorting, taxonomy testing, persona development, and user journeys
• Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
• Contribute to the establishment of experience design standards, deliverables and methodologies within the organization
• Mentor staff to create polished deliverables, improve presentation skills, and guide personal growth
• Stay informed and share insights on digital best practices, trends, tools; participate in content strategy communities locally and nationally
• Participate in the planning and tracking of content strategy activities and deliverables across projects and accounts
• Substantially contribute to our culture and atmosphere, quality of work, and growth into the next generation of content strategists
• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Preferred Qualifications

• 5-8 years of experience as a content strategy professional
• Demonstrable experience presenting work to clients, facilitating and leading workshops, and moderating stakeholder interviews
• Experience connecting content strategy activities to demonstrable user, business, and brand value
• Strong background in taxonomy, information architecture, human factors
• Ability to create and lead content audits, content inventories, information structures, governance plans, copy, sitemaps, taxonomies, content models, user journeys, and process flows
• Ability to manage several high-profile projects simultaneously
• Consulting/agency experience is a plus
• Experience in user experience design and research activities (such as persona development, journey mapping, user flows, and wireframing) is a plus