Lead Management Specialist

Summary

Join a thriving real estate company as a Leasing Lead Specialist! Based remotely in the Philippines, you'll play a crucial role in managing incoming leads, engaging prospects, and converting inquiries into leases. This position requires excellent communication and sales skills, along with a commitment to customer service excellence. You will utilize Funnel software to track leads and collaborate with onsite teams to enhance the leasing experience. The ideal candidate will have experience in real estate, but it's not mandatory. This is a full-time position with a salary range of 1800-2000 USD/month and a schedule aligned with EST or MT time zones.

Requirements

• Excellent communication skills in English, both written and verbal
• Proficient in sales with the ability to close deals
• Strong problem-solving abilities and teamwork skills
• High ethical standards and professionalism
• Reliable attendance and punctuality
• Effective planning and organization
• Committed to customer service excellence
• Innovative and proactive in improving processes

Responsibilities

• Efficiently manage incoming leasing inquiries via email, phone, text, and chat
• Develop strong relationships with prospects to identify their needs and housing preferences
• Match prospects with suitable apartment options, offering alternatives as necessary
• Schedule and coordinate both virtual and onsite property tours
• Ensure properties are prepared and presentable for scheduled tours
• Achieve monthly targets for converting leads to appointments
• Utilize Funnel software to track and manage lead interactions
• Deliver outstanding customer service throughout the leasing process
• Proactively follow up with prospects to secure appointments and facilitate leasing applications
• Collaborate with prospects to ensure smooth application and leasing transactions
• Convert leads into scheduled appointments at the property to facilitate a quality leasing experience
• Achieve key performance indicators for lead management
• Collaborate with onsite teams to enhance the leasing experience

Preferred Qualifications

Experience in real estate is a significant advantage