Lead, Member and Provider Services

Summary

Join Oscar as a Lead, Member and Provider Services to lead and manage a team, driving goals and KPIs to meet business objectives. You will partner with stakeholders to enhance team efficiencies, focusing on workflow improvements and operational excellence. This role requires strong leadership, communication, and data analysis skills. The position offers a competitive salary, benefits, and the opportunity to work remotely or in a hybrid model, depending on location. You will be responsible for hiring, performance management, and the development of your team. The role also involves continuous improvement activities and collaboration across various teams.

Requirements

• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics to drive improvements
• Experience in LEAN practices
• Strong verbal and written communication skills

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
• Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values
• Lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team
• Identify and closing gaps on existing operational workflows
• Work collaboratively across production and other Oscar teams to implement best practice
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Bachelor's degree
• Bilingual (Spanish - read, write, and speak)
• Lean Six Sigma or Process Improvement certification
• Prior healthcare and/or insurance experience
• Advanced Google Suite or Microsoft Office capabilities
• 2+ years experience solving complex inquiries
• 1+ years managing projects
• Experience working with teams in multiple locations and multiple disciplines

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements