Lead Network and Information Center Engineer

Summary

Join Deloitte Consulting LLP as a NICE Experienced Engineer Lead and contribute to the successful implementation and support of NICE systems. This fully remote role offers the opportunity to lead technical aspects of NICE projects, mentor junior engineers, and ensure successful delivery of tailored solutions. You will collaborate with clients to understand their needs and provide guidance on best practices. The ideal candidate will have extensive experience with NICE systems, including implementation, configuration, and support, as well as strong leadership and communication skills.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience working with NICE systems, including implementation and support
• Proven experience in leading NICE projects and teams
• Strong understanding of NICE technologies, including NICE Engage, NICE inContact, and NICE Workforce Management
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to work effectively with clients and team members
• Project management experience and the ability to manage multiple projects simultaneously
• NICE inContact CXone Certification
• NICE Certified Implementation Engineer
• NICE Workforce Management (WFM) Certification
• NICE Interaction Analytics Certification
• NICE Quality Management Certification

Responsibilities

• Lead the design, implementation, and maintenance of NICE systems and solutions
• Collaborate with clients to understand their requirements and provide tailored NICE solutions
• Oversee and manage NICE project timelines, deliverables, and resources
• Provide technical leadership and mentorship to junior engineers and team members
• Troubleshoot and resolve complex technical issues related to NICE systems
• Ensure compliance with industry standards and best practices in NICE implementations
• Develop and maintain documentation for NICE systems, including configuration, processes, and procedures
• Conduct training sessions and workshops for clients and internal teams on NICE systems and best practices
• Stay up-to-date with the latest developments and advancements in NICE technology

Preferred Qualifications

• Experience with cloud-based NICE solutions
• Knowledge of contact center operations and best practices
• Familiarity with other contact center technologies and integrations
• Strong analytical skills and attention to detail