Lead Site Reliability Engineer

Summary

Join Kontakt.io, a company building a platform for care operations, and become their Lead Site Reliability Engineer. This role focuses on ensuring the reliability, performance, and automation of their cloud-based, real-time platform. You will lead and scale the SRE team, maintaining 99.99% uptime and minimizing downtime. Responsibilities include designing self-healing systems, defining SLAs, managing cloud infrastructure (AWS), optimizing containerized environments, and leading incident response. The ideal candidate possesses 10+ years of SRE or cloud infrastructure experience, software engineering expertise, and deep knowledge of cloud platforms, Kubernetes, and distributed systems. This position offers the opportunity to make a significant impact in healthcare.

Requirements

• 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure
• 2+ years of experience as a software engineer
• Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare
• Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems
• Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools
• Hands-on experience with incident management, postmortems, and building resilient systems
• Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.)
• A mature leadership approach , with the ability to drive technical strategy while growing and mentoring a high-performance SRE team
• Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2)

Responsibilities

• Ensure 99.99 % uptime across our cloud platform, meeting strict SLAs for healthcare customers
• Leverage your software engineering expertise to write high-quality, maintainable code that improves system reliability and operational efficiency
• Design and implement self-healing, fault-tolerant systems to prevent failures before they happen
• Define SLIs, SLOs, and SLAs , ensuring proactive performance monitoring and incident resolution
• Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing
• Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments
• Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management
• Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog
• Lead incident response and on-call operations , reducing mean time to detection (MTTD) and mean time to resolution (MTTR)
• Conduct blameless postmortems and continuously improve system resilience
• Reduce manual intervention through automated deployment, scaling, and failover mechanisms
• Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards
• Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available
• Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering
• Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities

Preferred Qualifications

• Experience with healthcare IT , including EHR data, FHIR, and HL7 interoperability
• Expertise in real-time distributed systems, event-driven architectures, or large-scale data pipelines
• Prior experience leading on-call rotations and major incident management processes

Benefits

• Own Mission-Critical Reliability – Ensure hospitals and care facilities always stay online with a 99.99 % uptime healthcare platform
• Scale AI-Powered Infrastructure – Work on real-time automation and self-healing cloud systems that orchestrate care delivery
• Drive Big Impact in Healthcare – Help reduce waste, optimize resources, and improve patient care with technology that delivers 10X ROI
• Automation-First Culture – Minimize manual ops with cutting-edge automation, observability, and incident response strategies
• Join a High-Performing Team – Work with top engineers, AI experts, and healthcare innovators solving real-world challenges