Varsity Tutors, a Nerdy Company is hiring a
Lead Tutor Support Specialist

Summary

Join Varsity Tutors as a Lead Tutor Operations Specialist and support a team of Operations Support Specialists providing platform support and tutor engagement responsibilities.

Requirements

• 2+ years of experience with customer service, tutoring, and/or managerial experience
• Excellent English verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and prioritize work
• Ability to work evenings and weekends

Responsibilities

• Assess and understand the needs of clients and tutors
• Demonstrate a high level of administrative skill, (i.e. making tracking documents; generating timely reports to facilitate workflow; identifying and triaging potential roadblocks to success, etc.)
• Resolve tutor concerns to create an optimal tutoring experience
• Communicate across teams to ensure successful implementation and client success
• Identify areas needing additional support and direct team resources appropriately
• Address escalations in a timely, professional, and thorough manner and appropriately escalate to managers when necessary
• Provide support and answer questions for Operations Support Specialists when manager is not available
• Work as “Manager on Duty” on weekends as assigned by manager