Learning Business Partner-Sales GTM

Summary

Join ServiceNow as a Learning Business Partner – Sales GTM and collaborate with Industry, Partner, and Go-To-Market stakeholders to develop and implement learning strategies that boost employee performance. You will serve as a trusted learning business partner, collaborating with stakeholders to align learning strategies with organizational objectives. Responsibilities include stakeholder management, data analysis and reporting, developing tailored strategies to address performance gaps, implementing learning strategies, prioritizing initiatives, evaluating performance, and improving processes. The ideal candidate will have experience in leveraging AI in work processes and at least 5 years of experience in sales or partner enablement. Strong analytical, communication, conflict resolution, and change management skills are essential. Organizational development knowledge and leadership skills are also required. Familiarity with sales analytics tools is a plus.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• A minimum of 5 years of experience in sales or partner enablement or a related field, preferably within a dynamic or technology-driven environment
• Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement
• Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts
• Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives
• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders
• Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives
• Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately
• Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals
• Technical aptitude: Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies

Responsibilities

• Serve as the trusted learning business partner: Act as the primary liaison for developing comprehensive learning strategies that align with key stakeholder objectives
• Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics
• Data analysis and reporting: Collect, analyze, and interpret data to identify trends to support decisions on learning strategies
• Hypothesis: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures
• Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution
• Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives
• Adoption: Evaluate, mitigate and report out on learning strategy performance and impact
• Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity