Learning Engagement Consultant

Summary

Join Skillsoft's Professional Services team as a Learning Engagement Consultant! You'll manage a portfolio of pre-defined projects for diverse clients, ensuring timely and high-quality completion. Responsibilities include project management, client communication, platform implementations, content curation, and facilitating training sessions. You'll act as a liaison between clients and internal teams, building strong relationships and delivering value. This role requires L&D knowledge, consulting skills, project management expertise, and strong communication abilities. The ideal candidate possesses a university degree and relevant experience in learning and development.

Requirements

• Basic L&D knowledge: Knows foundational principles of adult learning and development and concepts of effective application with some experience in execution
• Consulting Skills: Understands theoretical and practical applications of L&D with the ability to share recommendations and best practices for a variety of unique customer needs
• Project management: Creates and maintains an environment that guides a project to its successful completion
• Presentation & Analytical skills: Can confidently deliver an engaging message to a group of people which achieves the meeting’s objectives
• Data Literacy: The ability to derive meaningful information from reports and apply those insights in a way that benefits the organization or the client
• Accountability: Taking ownership of their responsibilities and executing autonomously; Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner. Shows readiness and ability to learn new concepts, processes, and tools
• University degree in education, business, computer science, or a combination of post-secondary education or related experience
• Experience in a Learning and Development role preferably including content curation, learning facilitation, leadership development, and/or reporting and administration
• Intermediate level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
• Project management, time management and organizational skills
• Ability to conduct business in a virtual environment, working with multiple virtual teams
• Excellent communication skills

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients
• Work with account teams to focus on customer specific program needs
• Act as a liaison for Skillsoft and provide a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Provide project management oversight for site implementations including site build, configurations, and integration
• Provide guidance on product training and resource availability. Perform training as needed
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Pursue understanding of the customer's program goals as the basis for consulting and recommendations

Preferred Qualifications

• Experience in a Learning and Development role preferably including content curation, learning facilitation, leadership development, and/or reporting and administration
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms

Benefits

• Travel Limited, 10% on average annually
• Some work outside of normal business hours will be required