Learning Solution Architect

Summary

Join SweetRush's Client Solutions team as a Learning Solution Architect (LSA)! As a key team member, you will design innovative learning solutions for clients, lead scoping meetings, and present creative ideas. You'll collaborate with internal and external stakeholders to develop project plans and budgets. This role requires strong instructional design expertise, project management skills, and excellent communication abilities. The LSA will onboard project teams and manage client accounts, ensuring smooth project transitions and strong client relationships. Success in this role demands comfort with ambiguity, adaptability, and a passion for crafting effective learning experiences.

Requirements

• Bachelor’s Degree in Instructional Design or related field
• 7+ years of experience in the training/learning field with a focus on blended learning solutions
• 5+ years of experience in a consulting environment and client-facing roles
• Experience or orientation towards business development
• Ability to travel occasionally to visit clients onsite (typically 3-6 trips total per year)

Responsibilities

• Apply instructional design expertise and SweetRush capabilities to develop solutions for clients' training challenges
• Lead scoping meetings with clients to understand their needs and propose effective solutions
• Lead internal discussions to define solutions with input from the internal team
• Embody and represent SweetRush’s values of partnership, fairness, creativity, and customer service
• Captivate audiences with a dynamic and upbeat presentation style
• Provide real-time recommendations, foster discussions, and build trust
• Tailor presentations to resonate with diverse audiences
• Effectively convey complex concepts with simplicity
• Estimate work effort using SweetRush-developed tools and collaborate with functional experts
• Co-design solutions with instructional design, creative design, and engineering experts
• Write comprehensive proposals aligning with SweetRush’s unique value proposition
• Lead capabilities presentations and craft compelling responses to Requests for Proposals (RFPs)
• Consult on resource assignments based on project and client needs
• Onboard project managers, instructional designers, creative directors, and technical leads
• Attend initial client meetings to ensure a smooth transition from scoping to project kick-off
• Engage SweetRush team leaders in decision-making processes related to pricing and negotiations
• Participate in internal business development meetings and maintain CRM accuracy
• Delegate tasks to the solution enablement and solution design teams within the Client Solutions team
• Determine next steps and deadlines, ensuring timely execution by the team
• Collaborate with business development professionals and project managers to manage accounts
• Identify and qualify sales opportunities with existing clients, maintaining strong relationships
• Develop strategies for client engagement and pursue re-engagement opportunities
• Meet with key decision-makers and establish networks within existing client organizations

Preferred Qualifications

• Strong understanding of instructional design and the ability to translate business needs into effective learning solutions
• Expertise in project management and the ability to guide and engage team members effectively
• Comfort in navigating ambiguity and adapting to unique client needs
• Affection for the creative process and the ability to recommend solutions even in uncertain situations
• Professional demeanor with excellent written and verbal communication skills
• Ability to present capabilities and training solutions effectively in group and virtual settings
• Excellent time management and multitasking skills
• Resourcefulness in handling limitations and flexibility to wear multiple hats
• Joy in developing long-term relationships with both the team and clients

Benefits

Remote work