Remote Level 1 IT Support

Summary

Join our dynamic corporate team in the Greater Ventura area as we seek two motivated individuals with a passion for PCs to assist computer and telecommunications system users by providing training, technical support, and expert knowledge.

Requirements

• Strong customer service skills
• Proficiency in Windows OS and Microsoft Office, with troubleshooting capabilities
• Basic understanding of networking, including Active Directory, TCP/IP, DHCP, and DNS
• Supporting and troubleshooting Windows-based PCs and peripherals
• Supporting and troubleshooting networked printers, faxes, and copiers
• Supporting and troubleshooting mobile devices and VOIP phone systems

Responsibilities

• Assist computer and telecommunications system users by providing training, technical support, and expert knowledge
• Address all PC desktop, laptop, and network-related issues
• Troubleshoot Level I problems both in person and remotely
• Ensure service response times meet established standards

Preferred Qualifications

A+, Network+, or MCP are a plus