DistantJob is hiring a
Level 2 Engineer

Summary

The job involves resolving escalated support tickets, maintaining data security, performing system administration tasks, onboarding new clients, and managing escalations from Level 1 Engineers. Requirements include 3+ years of IT experience, O365 administration, RMM tool experience, knowledge of desktop and server operating systems, Active Directory, virtualization tech, RMM and ticketing tools, firewall configuration, networking devices, excellent interpersonal skills, problem-solving skills, customer service skills, and a good sense of humor. Bonus points for knowledge of Azure and AWS or CompTIA A+ and/or CompTIA Network+.

Requirements

• 3+ years of experience as an IT Technician, preferably for an MSP (or serving multiple clients)
• O365 administration
• Experience with an RMM tool such as Kaseya, and Autotask or similar
• Desktop and server operating systems (Windows 7 and 10, Server 2008, 2012, and 2016, and Mac OS)
• Active Directory
• Virtualization tech such as VMWare
• RMM and ticketing tools
• Configuring and troubleshooting firewalls
• Understanding of networking devices
• Excellent interpersonal, problem-solving, and customer service skills
• Great sense of humor!

Responsibilities

• Ensure customer safety by maintaining data accuracy, security, and regulatory compliance
• Resolve escalated support tickets
• Develop and maintain documentation for server and network topology, equipment, and configurations for each customer
• Perform system administration tasks such as installing systems/applications, server installations, patch management, operating system problem analysis and resolution, and log analysis
• Onboard new clients by deploying system management tools
• Identify, diagnose, and resolve network issues, including connectivity and traffic utilization problems
• Provide infrastructure services, including operating system management, directory services, server virtualization, system backup and restore, network monitoring, and application installation and configuration
• Manage escalations from Level 1 Engineers, create documentation, and train other Engineers as needed

Preferred Qualifications

• Knowledge of Azure and AWS
• CompTIA A+ and/or CompTIA Network+