Licensed Cx Specialist

Summary

Join Lemonade as a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction. This role requires providing next-level customer care, advocating for customers, and collaborating with product and engineering teams. You will utilize various communication channels to meet customer needs, build brand confidence, and identify critical pain points. The ideal candidate will bring Lemonade's values to life through interactions and teamwork. This position requires 1–2 years of insurance experience or a college degree, a valid P&C license, and strong communication and problem-solving skills. The hourly rate is $22.12.

Requirements

• 1–2 years of insurance experience, or a college degree
• A valid and active Property & Casualty (P&C) license
• Ability to quickly triage customer needs and problem solve
• Strong communication skills, both written and on the phone
• Empathy, patience, and an overall positive approach
• History of working successfully and independently from home

Responsibilities

• Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs
• Build customer confidence in our brand by showcasing a deep knowledge across our line of products
• Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset
• Bring our values to life in the way you interact with and build community across our teams and company