Remote Licensing and Carrier Login Administrator

Summary

Join a technology-driven company that's reimagining the insurance experience and empowering people for moments that matter. This role is responsible for administrative and customer service tasks related to acquisition of new and maintenance of existing broker and brokerage licenses.

Responsibilities

• Complete new license requests including reviewing applications for completeness and remedy any missing information or supporting documentation
• Monitor expiration of licenses, certification due dates, and other regulatory requirements of License Management (LM) clients
• Complete license renewals according to predetermined task due dates ahead of the license expiration
• Appropriately track monetary transactions and provides accounting with receipts and relevant transaction details in a timely manner
• Process status change requests per the licensee’s request and according to state requirements
• Complete assigned tasks related to Implementation or other processes and workflows
• Manage relevant credentials
• Ensure compliance with all licensing requirements per the governing body’s regulations
• Ensure carrier logins are issued to individuals based on their role and team
• Reactivate or reset passwords as requested by the client service team
• Deactivate logins upon employment termination/departure of any employees
• Update master directory of any password changes and communication with BPO teams
• Work independently, take initiative, and work with little supervision
• Support the team in fulfillment of ad hoc requests, as needed
• Able to communicate and build positive working relationships with all levels within the organization effectively and professionally
• Organize tasks efficiently to meet deliverables on time; notifies management when schedules cannot be met; recommends and implements alternatives/options to minimize delay