Linux System Administrator L1

Summary

Join ServerHub, a Global Hosting Service Provider, as a Platform Support Specialist! Your primary focus will be managing the ticketing queue, providing excellent customer service, and escalating issues as needed. You will collaborate with data center staff and development teams to ensure a stable infrastructure. This role requires excellent communication skills, adaptability, and troubleshooting abilities in Linux, Apache, Nginx, MySQL, and other technologies. Experience is required, with specific knowledge of Linux, cPanel, and networking concepts. ServerHub offers a fast-paced, fun, and customer-centric environment.

Requirements

• A fresh graduate of any IT-related course is encouraged to apply
• At least one year of experience for career shifters, non-graduates of any IT-related course, and undergraduates of IT-related courses
• Deep understanding and knowledge of all aspects of Linux and on the basic concept of an IaaS Company
• Basic knowledge of cPanel (assigning PTR records, A records, NS records, MX records)
• Knowledge in using Ping, Traceroute, Uptime confirmation, and memory usage for troubleshooting
• Knowledge of IP networking, VPNs, DNS, load balancing, and firewalling concepts
• Knowledge of using Control Panel (KVM/VPS) to restart client services

Responsibilities

• Focus on the ticketing queue and deliver excellent customer service by handling customer concerns and requests
• Escalate matters to L2 and L3 levels if needed, and update the queue once the issue is settled
• Interface directly with our data center staff and development teams to ensure our platform and features have scalable architectures and that will provide a stable infrastructure to our customers
• Learn and adapt to rapid changes, especially in the Serverhub platform
• Handle and update ticketing queue
• Escalate customer concerns when needed
• Troubleshooting Linux (Ubuntu, CentOS), Apache, Nginx, MySQL, etc
• Collaborate with different internal support teams to improve the processes
• Achieving or exceeding KPIs and performance goals
• Thrives in the fast-paced global environment

Preferred Qualifications

• Knowledge of programming and scripting languages (Ruby, Python, Go, Bash, PHP)
• Knowledge and experience In backup technology (FC, - Basic configuration Management tools (Puppet or Chef )
• Open Source (CoreOS, Docker, Vagrant)Experience in building, running, and scaling micro-services using Kubernetes, Serverless, Docker, and monitoring services like (Prometheus, DataDog, New Relic, etc.) etc. is strongly preferred
• Experience in the Web Hosting Field is a major plus

Benefits

• Startup culture
• Fast-growing, customer-centric, and fun INC 500 ranked company