Lithuanian Speaking Support Associate

Summary

Join us today to build Wolt together. We are looking for full-time Support Associates to join our team in Vilnius! As a Support Associate, you will be supporting our customers, courier partners and venues via live chat and phone, ensuring that the delivery operations run smoothly, and developing our support function together with the support team as well as other teams within Wolt.

Requirements

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings and weekends - our support is open seven days a week. The schedule for this full-time position includes 8 hour shifts five days a week, including weekends and public holidays. Your work shifts are between 8:00-00:00
• This position is fully on-site - we expect you to be able to work from the office from Monday to Friday, with an option to work remotely from home on the weekends. Our office is located in the center of Vilnius
• You are fluent in Lithuanian and have professional working proficiency in English

Responsibilities

• Supporting our customers, courier partners and venues via live chat and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Benefits

• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Yearly team budgets
• Coffee and snacks at the office