Live Scan Review Specialist

Summary

Join Dandy, a technology-driven company transforming the dental industry, as an experienced scan review associate. You will be a frontline operator, providing feedback on digital impressions to dental practice clients, developing feedback loops, and collaborating with leadership to improve our product. This role requires extensive dental design experience and knowledge of dental anatomy. The position offers a fast-paced environment and a wide range of employee benefits. The ideal candidate will possess strong customer service skills and the ability to work in ambiguous situations. This is a full-time position with benefits.

Requirements

• 4+ years CAD/CAM digital design experience using 3shape in specialized/trained across multiple product SKUs
• Extensive knowledge of dental anatomy and terminology knowledge (such as, identifying tooth margin, tissue over margin, bite alignment)
• Customer Service Experience required
• Basic Understanding of Tech platforms and the ability to learn new platforms quickly
• Ability to adapt and empathize with customers to de-escalate situations and offer solutions to resolve client issues and deliver a great experience through oral and written communication
• Ability and desire to work in ambiguous, high velocity environments
• Ability to problem solve independently
• Intellectual curiosity and research abilities
• Willingness to roll up your sleeves and fix problems in a hands-on manner

Responsibilities

• Skillfully and accurately perform scan reviews of digital impressions and offer feedback to dental practice clients using written and verbal communication
• Utilize existing SOPs and training materials to stay up to date with new workflows, technologies and products offered to clients
• Collaborate with team members to present the best possible solutions to customers

Preferred Qualifications

• Chairside experience along with lab experience preferred
• Experience using Intra-oral scanner software & hardware

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan
• Paid time off