Load Coverage Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as a Load Coverage Specialist! This role demands strong multitasking and communication skills within a US logistics brokerage setting. You will manage high call volumes, track shipments, and coordinate with carriers and customers. Success requires problem-solving abilities and a customer-focused approach. The position offers a competitive salary, remote or on-site options, and paid time off. Team building activities and equipment are also provided.

Requirements

• 1-2 years of experience in carrier sales, freight brokerage, or logistics coordination on the US market
• Strong negotiation skills with the ability to build rapport and influence others
• Excellent communication and interpersonal skills
• Proficiency in transportation management systems (TMS) and other relevant software
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment
• Knowledge of transportation regulations and industry best practices
• Analytical mindset with the ability to interpret data and make data-driven decisions

Responsibilities

• Answer 60-80+ inbound calls daily from carriers and customers with a friendly and can-do attitude
• Provide prompt assistance to book loads and address inquiries
• Accurately update and document shipment statuses in internal systems
• Communicate escalations to the appropriate parties promptly and effectively
• Contact carriers to gather time-sensitive information and ensure internal systems are updated correctly
• Proactively resolve carrier-related issues to maintain smooth load operations
• Monitor team email queues and respond promptly to requests using professional communication skills
• Ensure all email requests are fulfilled accurately and efficiently
• Identify and communicate issues proactively to relevant parties to ensure quick resolution
• Collaborate effectively with team members and stakeholders to maintain service quality

Preferred Qualifications

Familiarity with McLeod Power Broker

Benefits

• Competitive Salary in USD
• Remote or On-site mode
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team