EasyPost is hiring a
Load Planner Solution Engineer, Remote - Worldwide

Summary

The job is for a Load Planning Solutions Engineer at EasyPost, a rapidly growing company that aims to simplify shipping. The role involves optimizing transportation processes through software, understanding customer needs, designing tailored solutions, and collaborating with various teams. Requires previous experience in load planning and technical expertise.

Requirements

• Must possess previous experience with Load Planning
• Ability and desire to learn in a technical industry
• Bachelor’s Degree3+ years of related experience, master’s degree and 1+ years of related experience, or equivalent related work experience
• Coding experience, 1-2 years preferred but not required with Ruby, Python, Java, Node.js, PHP and/or understanding of RESTful APIs, and interpreting requests/responses
• Strong organizational skills.Ability to handle communication with multiple internal teams
• Ability to tailor technical communication with all levels of customer understanding
• Willingness to adapt to an evolving work environment
• Ability to manage multiple projects at one time against timelines
• Sense of urgency to drive customer progress
• Excellent communication skills.Customer facing experience with a customer first attitude

Responsibilities

• Assist customer success team with answering technical questions and help customers define the project plan to integrate with the EasyPost platform
• Help customers through the setup process within the EasyPost platform
• Work closely with the CSM team to find new opportunities of growth within each account
• Make sure customers stay on task and go live in a timely manner
• Manage multiple projects at one time while still finding a way to provide a personal touch to each client they interact with
• Build and maintain strong relationships with customers
• Find ways to help reduce the time from sign to live and handle larger capacities by working with the product team to develop new tools
• Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• 401(k) match
• Monthly work from home stipend of $50 net
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunities
• The opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day