Snorkel AI is hiring a
Machine Learning Customer Engineer

Summary

Join Snorkel AI on a mission to democratize AI by building the definitive AI data development platform. As a Machine Learning Support Engineer, you will partner with customers to design and deploy AI applications, lead issue resolution, and contribute to internal guides and docs.

Requirements

• 2+ years experience working in a technical customer-facing role
• B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience
• Proficient in Python
• Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform
• Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests
• Experience with common support software like Zendesk, Jira, and Slack

Responsibilities

• Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications
• Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues
• Perform live working sessions to analyze and address customer reported issues
• Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team
• Contribute to internal and external guides and docs, improving our self-service support materials
• Become an expert in the Snorkel Flow platform and assist our customers do the same
• Drive improvements in issue triage, reporting, and analysis to better understand customer pain points
• Be the voice for our customers and represent their needs and concerns to help drive our product roadmap
• As one of the first members of our Customer Success Team, you'll play a key role in shaping our processes, best practices and the Snorkel product

Preferred Qualifications

• Track record of collaboration across field and engineering teams to manage support issues and resolution within accounts
• Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space
• 2+ years experience programming as a software engineer or personal projects
• Experience with deploying and operating Kubernetes applications

Benefits

• Comprehensive medical, dental, and vision plans for Snorkelers and their families
• Yearly wellness stipend
• 401k program
• Parental leave program (up to 20 weeks of paid time off)