Gorgias is hiring a
Machine Learning Engineer

Summary

Join Gorgias as a Machine Learning Engineer to develop and refine our AI Agent, enhancing the efficiency of our AI-driven customer support for ecommerce brands. Work with a cross-functional team, own the feedback and continuous training of deployed solutions, and collaborate on product-facing problems using classical NLP and LLMs.

Requirements

• Masters degree in STEM or a related field
• Technical Skills: You’re able to write object oriented software in Python. You’re familiar with Docker, pip-tools, and capable of maintaining a local development setup. Familiarity with our engineering tools, frameworks, and GCP is a plus
• Breadth of knowledge: You are familiar with Machine Learning (NLP/LLM/HuggingFace/Math), software design (DDD), text-to-speech, speech-to-text, reinforcement learning and vision
• Communication: Excellent written and verbal communication skills in English, with the ability to articulate complex concepts to both technical and non-technical stakeholders

Responsibilities

• As part of the Machine Learning team, you will play a crucial role in developing, refining, and enabling our AI Agent, designed to automatically address and resolve shopper requests for our merchant clients
• Own the feedback, observability, and continuous training of the deployed solutions/models (we use HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer)

Benefits

• ���� Latest MacBook Pro
• ����️ 1 paid day off per month
• ���� 1 paid day of sick leave per quarter
• ����️ Personal credit card to buy lunches (we use Swile )
• ���� We provide a transportation stipend