Machine Learning Engineer

Summary

Join Twilio's Customer and Developer Experience Platform Team as a Staff Machine Learning Engineer. This role involves leading the development of AI/ML solutions for Twilio's next-generation communications platform. You will design and implement scalable ML models, explore AI-driven personalization, and ensure adherence to ethical AI practices. The position requires significant experience in AI/ML system development, NLP, and various ML frameworks. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. The role is remote but has occasional travel requirements.

Requirements

• 5+ years hands on experience as an engineer writing production-grade code in a modern programming language
• 2+ years of experience in developing AI/ML systems
• Proven experience building, evaluating and deploying large-scale AI/ML solutions for customer driven products or similar high-performance environments
• Expertise in NLP and conversational AI systems
• Experience in various ML frameworks (e.g., TensorFlow, PyTorch, Llama Index, Langchain) and real-time data processing platforms (e.g., Kafka, or similar)
• Proficiency in Python or similar programming languages
• Solid understanding of distributed computing and low-latency systems
• Exceptional collaboration skills, and cross function and organization partnering
• Strong customer focus, our feedback loop with customers will be very tight!
• Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them

Responsibilities

• Design and Lead the development of cutting-edge AI/ML systems for communication platforms, including natural language processing (NLP), and real-time decision-making models
• Collaborate with leadership to align AI/ML initiatives with the company’s strategic goals, ensuring impactful integration across product lines
• Design and implement scalable, robust ML models to support real-time, low-latency communication systems
• Explore and innovate around AI-driven personalization, recommendation systems, and predictive analytics to enhance user engagement
• Provide thought leadership in AI/ML technology, evaluating emerging trends and their applicability to communication challenges
• Ensure adherence to best practices for data security, privacy, and ethical AI, especially in handling sensitive communication data

Preferred Qualifications

• Experience with multimodal ML models combining text, audio, and data
• Background in integrating AI/ML capabilities into messaging/communications systems
• Experience building a product from idea to product market fit
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan