Majors Account Executive

Summary

Join PagerDuty as a Majors Account Executive and contribute to the growth of our existing high-value accounts while acquiring new business. This hybrid role involves managing a portfolio of 30-50 accounts, balancing account expansion and new customer acquisition. You will develop and execute strategic plans, build strong client relationships, and engage with senior executives. Success in this role requires proven experience in software/SaaS sales, account management, and exceeding sales targets. PagerDuty offers a flexible, hybrid workplace with competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 5+ years of field sales experience, with a focus on software/SaaS sales
• 3+ years of experience in expanding relationships within existing accounts and acquiring new business
• Commercial or Enterprise Account Management experience with $500M+, Global 2000 companies
• Proven track record in selling across multiple products or services

Responsibilities

• Value Selling: Demonstrate the unique value of PagerDuty's products and services to new and existing customers
• Account Expansion & Acquisition: Balance time between growing existing accounts and prospecting for new business; identify new revenue opportunities within current accounts and develop strategies to win new accounts
• Strategic Account Development: Develop and execute strategic plans to expand accounts and identify new high-potential opportunities; stay aligned with customer objectives and business needs
• Sales Effectiveness: Establish and maintain strong relationships with clients; negotiate positive outcomes, ensuring mutual success
• Executive Engagement: Conduct high-level conversations with senior executives to uncover strategic needs and align solutions to their business challenges
• Sales Execution: Ensure thorough pipeline management; prepare for meetings and presentations; follow up on commitments
• Prospecting & New Business Development: Utilize marketing, alliances, and BDR programs to uncover new logo opportunities; qualify prospects and develop strategies to win new business
• Planning & Forecasting: Map out territory and account strategies; develop an effective sales approach; provide accurate forecasts
• Cross-functional Collaboration: Engage internal resources to drive deals forward; ensure a seamless customer experience

Preferred Qualifications

• Strong time management, complex deal management, account planning, and analytical skills
• Consistent history of exceeding sales targets and driving revenue growth
• Self-starter with the ability to work independently and collaborate effectively with teams
• Experience with Sales Methodology training (e.g., MEDDIC, SPIN, Command of Message, Challenger Sales)

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs