Center is hiring a
Manager

Summary

Join Center, a hyper-growth SaaS company backed by the co-founder of Concur, as Manager of Deployments to build and scale deployment processes and customer-facing Deployment team(s).

Requirements

• Experience leading the business deliverables and strategic priorities for Customer Success functions
• Experience building process to balance scale and customer satisfaction
• Strong track record of building and leading high performing teams to achieve high customer satisfaction ratings
• A customer-centric perspective with excellent listening and problem-solving skills
• Analytical mindset and ability to efficiently problem solve every-day challenges - ability to read and understand data, build reports on established program metrics and ability to extract meaningful insights to make informed decisions and recommendations
• Able to work effectively with cross-functional teams and personnel at varying levels within Center and customer organizations
• Proven ability to execute strategy from the inception stage to rollout
• Ability to assist management in developing overall strategy and objectives while coordinating day to day operations
• Ability to deliver results in a high-pressure, deadline-driven environment
• Excellent presentation skills and strong written communication skills
• Solution oriented with a strong track record of innovation and business acumen; knows how businesses work and is knowledgeable in current trends
• Moves beyond traditional ways of doing things; pushes past the status quo and continually assesses the market potential of an innovative idea or solution. Tries multiple, varied approaches to innovative ideas and builds excitement in others to explore creative options
• Ability to learn and adapt to new technologies and principles
• Bachelor's degree in business or a related discipline, or a combination of education and related experience
• Ability to travel as needed (less than 10%)

Responsibilities

• Assist with Developing best practices for new customer deployments to drive high rates of product adoption for maximum value realization
• Support efforts to scale Center deployments with a low touch approach and digitization while still offering world class customer service
• Manage the daily operations of the Deployment team including focus on customer experience, completing projects timely and successfully, ensure operational excellence through data hygiene, consistently review data against target KPI’s
• Hire, motivate, and lead the Deployment team - communicating clear expectations and performance feedback and providing coaching and mentoring to build an engaged, productive, and highly motivated team
• Leverage data analysis and problem-solving skills with an eye towards process improvements and performance while our product offerings continue to grow
• Promote a team-building environment with a focus on cross-functional partnerships to maintain high morale and increased productivity

Benefits

• $125,000 - $155,000 a year
• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits
• 401(k) participation
• Self-Managed PTO plan
• 9 Paid Holiday’s
• Paid Parental Leave
• Commuter Stipend
• Health care benefits including Medical, Dental, Vision, Long Term Disability, Base Life, AD&D, FSA, Commuter and 401(k)