Henry Meds is hiring a
Manager

Summary

Join a fast-growing startup and make a direct impact in customer retention and subscription management. As the Manager, Subscription Churn and Retention, you will oversee strategies to reduce customer churn and improve retention for our subscription services.

Requirements

• 5+ years of experience in customer retention, subscription management, or a related field
• Proven experience in managing retention programs and teams
• Strong knowledge of subscription management software and systems
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Responsibilities

• Develop and execute strategies to improve customer retention, reduce churn, and enhance overall customer satisfaction
• Analyze customer data to identify patterns and implement targeted retention programs
• Collaborate with cross-functional teams, including customer service, marketing, and product, to design and execute retention initiatives
• Monitor and report on retention metrics, providing actionable insights and recommendations for improvement
• Oversee the subscription management process, ensuring timely and accurate handling of customer subscriptions
• Develop and implement policies and procedures to improve efficiency and customer satisfaction
• Monitor and analyze subscription data to identify trends, discrepancies, and opportunities for process improvements
• Collaborate with finance and accounting teams to reconcile subscription records and resolve any issues
• Ensure compliance with financial regulations and company policies
• Lead and mentor a team of retention specialists, fostering a collaborative and high-performance work environment
• Set clear goals and performance metrics for the team, and conduct regular performance reviews
• Provide training and support to ensure team members are knowledgeable about subscription management and retention strategies
• Work closely with the customer experience team to address subscription-related customer inquiries and resolve issues in a timely manner
• Implement feedback mechanisms to gather customer insights and drive continuous improvement in subscription and retention processes
• Generate and analyze reports on subscription performance, revenue trends, and retention metrics
• Present findings and recommendations to senior management and other stakeholders

Benefits

• Employer-paid PPO Platinum Health Insurance + Vision & Dental
• Unlimited PTO (Minimum of 4 weeks)
• Henry Meds provides full time employees with Group Life and AD&D, and Long-Term Disability benefit at no cost to employees