pfm medical, inc. is hiring a
Manager

Summary

Join Precision for Medicine as we seek a Manager, Project Support Service to provide line management to project support staff and develop robust methodologies to optimize administrative support provided to project teams.

Requirements

• Bachelor’s degree or equivalent experience, ideally in a business, scientific or healthcare discipline
• At least 5 years of clinical research experience or equivalent relevant experience and or demonstrated competencies in the key requirements of the role
• Experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Strong communication and interpersonal skills to effectively interface with others in a team setting
• Strong organizational skills, attention to detail, and a customer service demeanour
• Ability to undertake occasional travel domestically and internationally including overnight stays
• Ability to communicate verbally and in writing in English (Professional level)

Responsibilities

• Develop, mentor, manage and coach PSS staff to progress their skills to maintain Precision quality standards
• Advocate individual career development, and individual responsibility/accountability
• Ensure personnel work to the highest quality standards and maintain compliance with established SOPs, working guidelines, project plans and all regulatory requirements
• Participate in the interview process for new PSS staff by conducting CV review and participating in the interviewing process. Conduct on-boarding training for new staff in conjunction with Human Resources, Clinical Training and other functional areas
• Develop robust and flexible operational methodologies, standards and processes for the PSS role and ensure consistent, quality execution among the PSS personnel
• Ensure that personnel have the proper resources, training, materials, and access to systems to deliver on the expectations of their position
• Develop training plans and hold personnel accountable to achieving training goals or addressing training needs
• Manage workload of supervised staff with continued assessment and adjustment as needed
• Provide on-going feedback, development and coaching of CSSs including annual performance reviews
• Mentor and train personnel in clinical study monitoring and the relevant applicable regulations, ICH- GCP Guidelines; ensures standards for monitoring and reporting are met
• Perform other duties as assigned by management

Preferred Qualifications

• Prior line management experience
• Project support experience