Scout Motors is hiring a
Manager

Summary

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Requirements

• Bachelor's degree in a relevant field
• 7+ years of experience managing, architecting, and designing exceptional automotive service experiences in an automotive retail environment
• 3+ years of front-line experience in a customer-facing automotive retail environment with a demonstrated ability to operate at large scale without degradation in customer satisfaction or operational yield
• Deep experience and intuitive understanding of the operations of automotive retail service, especially the complexities and nuances of warranty repairs, mobile operations, high-voltage EV components and systems, and digital-first customer interfaces
• First-hand knowledge of managing complex interactions that alternate between digital and physical environments
• Proven track record of building a high-performing team and developing a team culture
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels
• Demonstrated ability to develop and manage effective vendor/partner relationships
• Exceptional analytical and strategic thinking skills, with the ability to interpret customer feedback and translate data into actionable insights
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines

Responsibilities

• Contribute to the development of a fully-scalable retail service operations strategy
• Develop and deploy an operational framework, standard operating procedures, and execution plan
• Develop and track Key Performance Indicators (KPIs) supporting Scout Motors’ strategic aspirations
• In coordination with the Digital Product and Customer Support teams, develop processes to efficiently and cost-effectively move customers through the service experience
• Provide operational insights to guide the development of Scout Motors digital commerce tools
• Craft a new location launch playbook to guide service and parts teams as they ready systems, inventory, hiring, training, and customer-facing spaces for opening
• Recommend initial and evolving retail organizational frameworks
• Lead and/or support vendor evaluations for systems, tools, and services that could support service and parts-related functions
• Participate in vendor evaluations and support the development of Scout Motors mobile service offers
• Support the establishment and ongoing operation of the Scout Customer Support function, focusing initially on long-lead pre-sale activities such as customer inquiries

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued; 40 hours of unplanned PTO and 14 company or floating holidays, annually; Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle; A mobility stipend