Sinch is hiring a
Manager in United States

Summary

The NOC Manager (Third shift) is responsible for supervising the 24x7 monitoring of Sinch's network, managing tickets, generating reports, software upgrades and patches, interacting with customers, vendors, and carriers, coordinating testing, fostering knowledge sharing, providing training, and meeting KPIs. The required education and experience includes 5 years' managerial/supervisory experience, effective leadership skills, 5 years' experience with telephony switch maintenance, working knowledge of switches and other telecommunication devices, working knowledge of routers, switches and SIP, highly proficient in MS Software application, Excel, Word and Access, Sonus training certificates or similar military or industry experience, experience with switch operational measurement reports. The job offers comprehensive medical, dental, vision plans, supplemental plans, telehealth services, free virtual counseling resources, Roth and Pre-tax 401(k) options including an employer match, generous paid time off, family planning support, flexible remote work, paid parental leave, volunteer program, and a starting salary between $95,000 - 105,000 with bonus eligibility.

Requirements

• 5 years’ managerial/supervisory experience
• Effective leadership skills
• 5 years’ experience with telephony switch maintenance
• Working knowledge of switches and other telecommunication devices
• Working knowledge of routers, switches and SIP
• Highly proficient in MS Software application, Excel, Word and Access
• Strong Unix skills
• Sonus training certificates or similar military or industry experience
• Experience with switch operational measurement reports

Responsibilities

• Supervise the 24x7 monitoring of all components of Sinch's network
• Manage tickets in the TaSC database; implement standardization for security and log classing
• Generate reports required for traffic and service analysis
• Responsible for software upgrades and patches on various nodes in the network
• Interact with customers, carriers and vendors in resolving trouble tickets and deploying new equipment
• Coordinate testing for specific offices and projects as needed
• Foster an environment of knowledge sharing within the NOC and all IQNT personnel
• Complete alternate assignments as required
• Provide training as necessary

Benefits

• Comprehensive medical, dental, and vision plans
• Supplemental plans
• Telehealth services
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Family planning support
• Flexible remote work offerings
• Paid parental leave
• Volunteer program