Starface World is hiring a
Manager

Summary

Join Starface as a Manager of Operations & Logistics to support the execution of our Logistics and Operations strategy. You'll be responsible for the movement of products from manufacturers to customers, optimizing order fulfillment, identifying cost-saving opportunities, and ensuring service level agreements are achieved.

Requirements

• 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers
• Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
• Demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is a plus), system error troubleshooting, and advanced Excel capabilities
• Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business performance
• Proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally, as well as balance long term business goals with short term needs
• Ability to travel up to 20% for physical inventory, team off-sites, and special projects

Responsibilities

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners
• Cultivate relationships with DC stakeholders, including preparing and conducting weekly standing meetings and other meetings as necessary
• Develop DC performance scorecard to monitor and manage performance
• Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope
• Develop and implement business review process and conduct business reviews as needed
• Partner with Finance to ensure procedural compliance
• Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure 2x per year
• Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
• Support the further development of operations & logistics best practices, tools, and processes across inbound and outbound flows to optimize efficiency and department performance
• Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals
• Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in full
• Act as logistics and operations point person for supplier and retailer onboarding activities
• Support and/or lead department projects as needed to support business activity
• Monitor all error reports and address any system errors and anomalies that impact daily operations; develop error resolution KPIs
• Identify training needs within the Logistics and Operations department and create training materials to strengthen expertise across the department
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
• Pull shipment data for both inbound and outbound shipments and perform complex analyses such as cost savings research, sourcing studies, and demand studies
• Arrange domestic and international shipments of both primary components and finished goods with freight forwarders, analyzing data and implementing processes to ensure the most eco-friendly and economical movement of product
• Create effective communication tools and/or platforms for inventory shipments status catered to various internal stakeholders and their needs
• Serve as point of contact for daily communication with key partners (carriers, brokers, freight forwarders)
• Select carriers and/or freight forwarders, manage relationship, measure performance with key metrics including service, cost, reliability, damages and claims
• Manage inventory losses as a result of transportation by determining causes, filing insurance claims, and implementing appropriate changes

Benefits

• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment