Manager, Forward Deployed Engineering (FDE) - AI Agents

Summary

Join Outreach, a leading AI Revenue Workflow Platform company, as a Manager, Forward Deployed Engineering (FDE). In this role, you will build and lead a team responsible for deploying and embedding AI Agents into customer workflows. You will define and operationalize the GTM AI playbook, ensuring measurable value, efficiency, and adoption. You will also recruit, mentor, and inspire a team of forward-deployed engineers. This position requires close collaboration with Product, Customer Success, and Sales teams to drive AI Agent adoption and positive outcomes. Furthermore, you will develop AI best practices and methodologies, influence the product roadmap, and serve as a thought leader internally and externally.

Requirements

• A visionary leader with hands-on technical depth and GTM process fluency
• A strong communicator with executive presence , able to represent Outreach with customers and internal leaders alike
• Deeply curious and collaborative , with a bias for action and high ownership
• Passionate and knowledgeable about Agentic AI and its potential to enhance human performance, not replace it
• A builder who thrives in ambiguity, and knows how to scale what works
• 9+ years in customer-facing technical roles (e.g., Professional Services, FDE, Solutions Architecture), with 3+ years in a leadership capacity
• Proven experience deploying AI, automation, or LLM-powered technologies in enterprise settings
• Strong understanding of modern GTM workflows (Sales, SDR, RevOps, Enablement)
• Experience designing or deploying AI copilots, agents, or workflow-integrated ML systems
• Functional familiarity with LLMs, prompt engineering or related tooling
• Demonstrated ability to influence cross-functional stakeholders and guide change in complex environments
• Experience building and scaling services delivery methodology, collateral, and enablement

Responsibilities

• Define and Operationalize the GTM AI Playbook Build and iterate a scalable framework for deploying and embedding AI Agents into customer workflows—ensuring measurable value, efficiency, and adoption
• Lead a High-Impact Team of FDEs Recruit, mentor, and inspire a team of forward-deployed engineers focused on implementation, customer success, and repeatable success patterns
• Drive AI Agent Adoption & Outcomes Align closely with Product, Customer Success, and Sales to ensure our AI Agents are driving real outcomes, are deeply embedded into daily workflows, and are evolving based on market needs
• Develop AI Best Practices & Methodologies Lead the development of playbooks, deployment templates, and documentation standards to ensure consistent delivery, repeatability, and scale
• Influence the Product Roadmap Serve as the voice of the customer and field in shaping AI Agent evolution. Translate frontline learnings into actionable feedback for Product and Engineering
• Evangelize AI Internally and Externally Be a visible thought leader across the company and with strategic customers—helping to bridge the gap between AI potential and business impact

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military