Manager, Identity and Access Management

Summary

Join Included Health as a visionary IAM Manager to lead and secure our enterprise, ensuring every worker has appropriate access. Oversee IAM strategies, policies, and systems, nurturing a collaborative team of Systems Engineers. Work with leaders across departments, building strong partnerships and improving our security posture. This fully remote role reports to the Sr. Manager, Digital Workplace and offers a competitive salary and benefits package. You will develop and implement IAM strategy, manage a high-performing team, and champion collaboration. You will also oversee daily operations, manage automation projects, and implement robust IAM policies. Finally, you will partner with various teams, manage security incidents, and address IAM risks.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 8+ years of progressive experience in IT, with at least 5 years of hands-on experience focused on Identity and Access Management
• 3+ years of direct people management experience leading an IAM Systems Engineering team
• Experience with IAM principles, concepts, and best practices
• Extensive hands-on experience with Okta
• Extensive experience with Cloud Identity Management, specifically within Google Cloud Platform (GCP) and Amazon Web Services (AWS) environments
• Proven experience with RBAC and PAM implementation and governance
• Familiarity with security and compliance frameworks (e.g., NIST, ISO 27001, HIPAA, SOC 2)
• Strong familiarity with Infrastructure as Code (IaC) principles and hands-on experience with Terraform
• Coaching and team development skills, with a proven ability to motivate and guide technical professionals
• Experience writing documentation, proposals, notifications, policies and messages to diverse audiences, including senior leadership, with a high rate of understanding
• Experience building strong relationships and working with other departments, promoting collaboration and understanding
• Experience managing multiple work streams and keeping them all on course, while maintaining task tracking and informing tools
• High degree of integrity and a strong commitment to security best practices
• Prompt and regular attendance at assigned work location
• Capability to remain seated in a stationary position for prolonged periods

Responsibilities

• Develop and implement the IAM strategy and roadmap
• Identify the latest IAM trends and technologies, then determine what will be applied at Included Health
• Manage strategic programs to mature our IAM capabilities
• Lead a high-performing team of IAM Systems Engineers, promoting a culture of continuous learning, accountability, and progress
• Manage team performance, set clear goals, and ensure effective resource allocation to meet project deadlines and operational demands
• Champion team collaboration, knowledge sharing, and best practices within the IAM function and across the Digital Workplace team
• Oversee the daily operations, maintenance, and optimization of all core IAM systems and tools, including our identity provider, Okta, access management solutions, and privileged access management (PAM) systems
• Ensure the stability, availability, and performance of critical IAM infrastructure
• Manage automation projects within IAM processes to improve efficiency, accuracy, and scalability
• Implement robust IAM policies, standards, and procedures, including access control models (e.g., RBAC, ABAC), least privilege principles, and identity lifecycle management
• Oversee critical processes around application management to ensure compliance with internal controls and external regulations (e.g., HIPAA, HITRUST, SOC 2)
• Develop strategies and lead the improvement of app implementation and integrations
• Partner with IT Solutions Architects, Application Owners, IT Systems Engineers, and Departments to understand their needs and propose secure and scalable IAM solutions
• Be an important partner in managing and responding to IAM-related security incidents, performing root cause analysis, and implementing preventative measures
• Find and address IAM risks, vulnerabilities, and potential unauthorized access points
• Be the primary contact for IAM-related inquiries, projects, and escalations across the organization
• Develop and deliver clear, concise communications, presentations, and training programs on IAM policies, best practices, and system usage to all kinds of audiences
• Manage vendor relationships for IAM solutions, including technical evaluations, contract negotiations, and ongoing support

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work