Syndigo is hiring a
Manager of Customer Success, Remote - United States
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Manager of Customer Success closed
🏢 Syndigo
💵 ~$120k-$158k
📍United States
Summary
The job description is for a Manager of Customer Success Managers at Syndigo. This role involves leading a team to ensure customer satisfaction and engagement, developing strategies, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of experience in customer success or a related field, with at least 3 years in a leadership role.
Requirements
5+ years of experience in customer success or a related field, with at least 3 years in a leadership role
Responsibilities
- Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of continuous improvement and professional growth
- Set performance objectives, conduct regular performance reviews, and provide constructive feedback to ensure the team meets and exceeds customer success goals
- Create growth paths for high performers (mentoring, project based) as well as performance plans for employees who aren’t consistently executing on team objectives
- Develop and implement training programs to enhance the skills and knowledge of the CSM team
- Collaborate with peer managers on assigned projects and objectives and create presentations for the Senior Director/Head of Customer Care
- Oversee the customer lifecycle to ensure successful onboarding, adoption, and retention of customers
- Act as an escalation point for customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction
- Monitor customer health metrics and develop strategies to address any potential risks
- Collaborate with the Director of Customer Success to develop and execute strategies that drive customer success and align with business objectives
- Analyze customer feedback and data to identify trends, challenges, and opportunities for improvement
- Implement and refine customer success processes, tools, and best practices to enhance team efficiency and effectiveness
- Work closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success
- Provide insights and feedback to the Product team to influence product development and enhancements based on customer needs
- Collaborate with the Sales team to support upsell and cross-sell opportunities as well as opportunities where risk may present on customer renewals
This job is filled or no longer available
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