Manager, OTC/TM - ERP & Business Applications

Summary

Join iHerb as an SAP Manager OTC/TM and lead a team managing SAP Order to Cash modules in S/4 HANA and SAP Transportation Management. You will provide leadership, guidance, and SME advice to business and technical teams. Responsibilities include managing system governance, compliance, and maintenance, collaborating with internal and external vendors, and overseeing project plans. This role requires deep functional knowledge of OTC/TM, strong leadership and project management skills, and at least 10+ years of experience, preferably with Big 4 consulting background. The ideal candidate will possess strong technical expertise in SAP S/4 HANA and related modules. iHerb offers a competitive salary and benefits package.

Requirements

• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
• Hands on functional experience in S/4 HANA OTC and embedded Transportation management module
• At least 5 years of management experience
• Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation
• Understanding of SAP ASAP & Agile methodologies
• Strong organization, change management & project management skills
• Strong customer services, written & verbal skills
• Excellent troubleshooting skills & understanding of urgency of issues to help facilitate Operational continuity in regards to S4 RISE private cloud landscape

Responsibilities

• Manage a team of SAP Order to Cash modules in S/4 HANA and SAP Transportation management solution
• Provide leadership, guidance, SME advice, and direction to business as well as functional and technical SME of Sales & Distribution, business network for logistics & global logistics team
• Manage governance and compliance of the SAP OTC/TM systems and related processes & routine maintenance
• Collaborate with business & understand sales and transportation business processes for the ecommerce industry
• Interface and manage key internal and external vendors in regards to interfaces, Application Managed Support (AMS), compliance/internal audit stakeholders and manage enhancement or change requests that fall within their purview
• Lead implementation and support of SAP OTC/TM solutions within an S/4 environment tailored towards a global ecommerce business
• Partner with External vendors, IT and Business stakeholders on current and future initiatives
• Be influential & coordinate integration efforts with SAP RISE (ECS team), AMS teams as well as internal iHerb landops, prodops, IT security Dba, infra and cloud ops teams
• Manage the configuration, APIs and customization of embedded T M, Business network for logistics (BN4L), Global Track and Trace (P.44) & SMC3 solutions
• Develop & oversee comprehensive project plans, including resource allocation, timelines & budget management of ERP projects, RAID log including OTC and T M implementations
• Collaborate with SI partner during implementation and serve as a change agent/liaison between business and IT teams
• Coordinate with cross-functional teams including, planning, global logistics, sales, marketing, and IT to ensure seamless project delivery
• Serve as a trusted advisor to internal stakeholders, providing expert guidance, risk analysis and mitigation on best practices and innovative solutions for global ecommerce operations
• Analyze and assess business processes, identifying opportunities for improvement and optimization in the context of global operations
• Build and maintain strong relationships with System integrator (SI), LTL/FTL carriers, forwarding and custom agents as well as internal stakeholders such as senior management and business process owners
• Facilitate meetings and presentations with stakeholders to discuss project updates and deliverables
• Remove impediments and blockers which might potentially delay project completion for a given timeline
• Ensure SOD compliances in system setup as per industry standards and trade regulations
• Stay current with latest SAP updates and innovations, incorporating relevant advancements into project work

Preferred Qualifications

• SAP functional certifications AND/OR PMP certification
• Minimum 10+ years experience, preferably composed of Big 4 consulting employment background
• Deep technical knowledge and understanding of SAP S/4 OTC B2C/B2B process mapping not limited to tax, rebates, pricing, output determination, sales, RMA, inventory management, procurement, planning, WMS and Finance integration scenarios
• Experience configuring freight units/freight orders, inbound/outbound transportation, DSD route planning, transportation cockpit, T M optimization, Freight cost calculations/settlement, delivery, dock scheduling, global trade/exports, 3PL and shipment processing
• Experience working with but not limited to; SAP S/4, CPI, ARIBA, IBP, FIORI, Cloud ALM, BRF+, CPGRC & BTP

Benefits

• Medical, dental, vision, and basic life insurance programs
• 401(k) plan
• Time Off
• Paid Sick Leave
• Paid holidays
• Restrict Stock Units
• Annual bonuses