Twilio is hiring a
Manager, Software Engineering, Remote - Spain

Summary

The job description is for a Commerce Platform Engineering Manager position at Twilio. The role involves managing the Billing Pipeline platform team, delivering high impact projects, and focusing on cost savings, enabling new countries, growing the customer base, and improving the onboarding process. The role requires 3+ years of professional experience in managing engineering teams, 10+ years of hands-on software development experience, a strong background in distributed systems, and a good understanding of AWS infrastructure or similar public cloud providers.

Requirements

• You have 3+ years of professional experience in managing engineering teams
• You have been a developer yourself with 10+ years of hands-on software development experience
• Experience managing engineers in a high technical and complex operations environment is a must
• You have a strong background in distributed systems, and software engineering experience in designing, architecting, developing, and maintaining large-scale, enterprise environments and systems (data, event, payments), leading teams which build and operate mission-critical PaaS or SaaS products
• You have a good understanding of AWS infrastructure or similar public cloud providers
• You thrive operating in a broad scope, from conception through continuous operation of 24x7 services
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team
• You are passionate about engineering hygiene and operational excellence. You focus on quality through metrics-based defect tracking and take pride in delivery
• You are an experienced leader with a strong analytical and quantitative background. Highly data driven in decision making and understand what makes good input and output metrics and the mechanisms to support them
• You have experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed. Experience working on production software - ensures successful definition, architecture, design, implementation and timely delivery of the software platform
• You have experience operating in a fast paced environment. Be able to define structure, processes, and improve the maturity of engineering execution
• You have experience fostering an inclusive environment, where all points of view are welcomed and encouraged
• You have excellent communication and interpersonal skills, ability to be personable yet persistent.  You are able to articulate the ‘why’ for a team’s priorities and the customer impact
• Pioneered and established engineering best practices throughout the software development lifecycle

Responsibilities

• Curate, lead, and grow a team of passionate engineers
• Provide support and guidance that enables the team to self-organize and achieve sustained high velocity and predictability
• Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential
• Institute development best practices to ensure the team produces high quality, well architected and supportable code
• Own, operate and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers
• Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities
• Break down roadblocks as well as managing communications with stakeholders and dependent teams
• Create a culture of continuous improvement through retrospection
• As an ambassador for Twilio, recruit and motivate top talent

Preferred Qualifications

You have prior experience in the billing domain

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Offerings vary by location