Manager, Software Engineering, Machine Learning

Summary

Join ShopBack, a leading shopping rewards platform in Asia-Pacific, as we expand into Europe. Utilize your machine learning expertise to enhance our products and improve the shopping experience for users and merchants. You will own and drive the roadmap, leveraging machine learning in areas like recommendations and fraud detection. As a subject matter expert, you'll navigate ambiguous problems, be metrics-driven, and foster a data-aware culture. You'll collaborate with cross-functional teams, lead and manage high-performing teams, and ensure team members meet expectations. This role requires significant experience in machine learning and team management within the internet industry.

Requirements

• 5+ years of machine learning experience in the internet industry, with expertise in modeling and statistical modeling
• 3+ years of experience managing high-performance teams
• Significant prior success as a machine learning engineer, solving challenging problems at scale
• English fluency, both in written and verbal communication, is required for effective collaboration within cross-functional and international teams
• Full-stack experience in data collection, aggregation, analysis, visualization, productization, and monitoring of machine learning products
• Experience with massive data processing platforms such as Hadoop, Spark, etc
• Strong skills in Python, machine learning, and deep learning libraries (Pytorch and Tensorflow)
• An understanding of the value derived from getting results early and iterating
• Strong desire to solve tough problems with scientific rigor at scale
• Passion to answer Product/Engineering questions with data

Responsibilities

• Own and drive the roadmap to enhance our products and improve the shopping experience for both users and merchants
• Leverage machine learning in areas such as recommendations, personalization, risk, fraud detection, search, and more
• Drive the roadmap and execute initiatives with or without a dedicated Product Manager
• Be a subject matter expert in a specific ML domain while maintaining a solid understanding of product and user challenges
• Navigate and resolve ambiguous problem definitions effectively
• Understand critical business and product metrics, apply the right tools and technologies, and drive efforts to positively influence those metrics
• Cultivate a data-aware culture by using data to develop metrics, uncover insights, and detect patterns
• Conduct both offline and online experiments, and assess their outcomes using data
• Foster a fast-paced, high-iteration experimental culture to test and refine solutions quickly
• Work effectively with cross-functional partners and stakeholders to set and achieve optimal outcomes
• Be both highly technical and an effective people manager
• Measure the impact of your team, set clear goals and expectations, and communicate them effectively
• Recognize individual contributions, ensure team members meet expectations, and handle performance management seriously and thoughtfully

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Competitive compensation based on your performance
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day
• Work-From-Anywhere benefit to enable you to thrive personally and professionally