Manager, Test Coordinator & Phlebotomy

Summary

Join Phlebotomy Solutions as a Test Coordinator Manager to lead and manage a team of Test Coordinators. Oversee daily operations, ensuring efficient patient test collections and high-quality service. Responsibilities include team management, training, metric monitoring, and client communication. The role requires a Bachelor’s degree or equivalent experience, 3+ years of team management in healthcare, and strong communication and analytical skills. Approximately 30% travel is required. This remote position offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families.

Requirements

• Bachelor’s degree or equivalent experience in healthcare, operations, or a related field
• Minimum 3 years of experience managing or supervising teams, ideally in a healthcare or patient services setting
• Strong organizational and time-management skills with the ability to prioritize effectively
• Excellent written and verbal communication skills
• Analytical mindset with the ability to interpret data and drive performance improvement
• Ability and willingness to travel up to 30% as needed
• Proficiency in Microsoft Office and workflow management tools

Responsibilities

• Manage the day-to-day operations of a team of Test Coordinators, providing direction, support, and performance management
• Lead the hiring, onboarding, and training of new Test Coordinators to ensure team readiness and compliance
• Develop, update, and maintain training materials, SOPs, and job aids to support team development and performance
• Monitor and evaluate key operational metrics to ensure service quality and team effectiveness
• Assist with the resolution of unreconciled lab draws and other operational challenges
• Collaborate with local sales teams to support patient renewals and ensure continuity of care
• Address and manage client complaints and service escalations in a timely and professional manner
• Conduct workflow assessments and participate in new client onboarding and presentations as needed
• Partner with internal stakeholders to continuously improve patient experience and workflow efficiencies

Preferred Qualifications

• Background in phlebotomy, diagnostic testing, or healthcare coordination
• Familiarity with CRM systems and electronic medical records (EMR)
• Experience in remote team management
• Strong problem-solving and client service skills
• Understanding of HIPAA and patient privacy standards

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!