Manager, Workforce Management & Business Operations-Styling

Summary

Join Stitch Fix's Styling team as a Business Operations & Workforce Management Manager to design models, processes, and tools for a seamless transition to asynchronous client messaging. This highly visible role requires expertise in coordination, continuous improvement, analytics, and technology to enhance efficiency and client experience. You will own the budgeting process, capacity and workforce planning, and drive operational strategy for 1,000+ remote stylists. Collaboration with cross-functional teams (Finance, Styling, Data Science, Product, and Tech) is crucial. You will build dashboards and analyses using SQL and BI tools, mentor a team of analysts, and advocate for stylists' needs. This position offers a competitive salary, benefits, and equity.

Requirements

• Bring 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy
• Have deep expertise with WFM tools (e.g., Playvox or similar) and advanced data skills in SQL and business intelligence tools
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making data-driven recommendations that they trust
• Have led teams or cross-functional initiatives with proven results and know how to inspire and support others
• Are a proactive problem-solver who thrives in a fast-paced, remote environment and is driven by delivering measurable impact
• Believe in balancing people, process, and technology to create an exceptional client and Stylist experience

Responsibilities

• Develop and own workforce capacity models to match Stylist capacity to client demand, especially as we scale new synchronous and asynchronous communication channels
• Proactively identify and resolve roadblocks to productivity based on capacity planning
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into Stylist capacity, productivity, and client experience
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures that improve Stylist efficiency and client satisfaction
• Partner with Finance and leadership to align workforce strategies with company goals, balancing quality, cost efficiency, and team well-being
• Build actionable dashboards and analyses using SQL and BI tools (e.g., Looker, Metabase) to help Styling leaders make agile decisions
• Mentor and grow a small team of analysts/specialists to drive operational excellence
• Be a voice for the Styling team, representing their needs and advocating for solutions that enable Stylists to do their best work

Preferred Qualifications

Contact center or client-facing operations are a big plus

Benefits

• We offer comprehensive compensation packages and inclusive health and wellness benefits
• This role will receive a competitive salary, benefits, and equity
• The position is eligible for medical, dental, vision, and other benefits
• This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance