Marketing Operations Program Manager

Summary

Join an innovative team dedicated to crafting a better future in the B2B social media community space. As a Program Manager, you will oversee the end-to-end execution of marketing programs, focusing on process optimization and efficiency. You will collaborate with cross-functional teams to support large-scale marketing initiatives, ensuring alignment with strategic objectives. This role requires experience in global marketing operations, project management, and data analysis. The ideal candidate will possess strong communication and leadership skills, and the ability to work independently and collaboratively. The position offers a competitive hourly rate and a remote work arrangement supporting PST hours.

Requirements

• 3-5 years as a program manager or senior consultant, with a focus on global marketing operations in the B2B or technology sectors
• Expertise working with international teams across regions and time zones, understanding regional nuances, localization best practices, and achieving consensus on process refinements
• Strong background in project management methodologies and tooling such as Azure DevOps; experience in large-scale marketing programs or campaigns a plus
• Familiarity with Sprinklr and proven experience in process optimization
• Demonstrated success working across teams (marketing, product, MarTech) and leading projects with a focus on operational excellence
• Skilled in using data to inform strategy, track KPIs, and report on performance, with a strong ability to translate findings into actionable insights
• Excellent client-facing, presentation, and written communication skills, with the ability to engage senior stakeholders
• Ability to work independently, navigate ambiguity, and manage competing priorities while maintaining a collaborative mindset

Responsibilities

• Oversee the end-to-end execution of marketing programs, focusing on process optimization, efficiency, and scalability within a B2B tech environment
• Ensure adherence to internal processes, governance protocols, and best practices while streamlining workflows and eliminating bottlenecks across the team
• Collaborate with key stakeholders across Microsoft’s marketing, product, and events teams to align goals, share insights, and track program progress
• Work with leads across community management, governance, and editorial to align campaigns and scale processes globally across social channels (e.g. Twitter, LinkedIn, Facebook, Instagram, Threads)
• Analyze data to drive continuous improvement and provide actionable insights to optimize marketing operations
• Act as a thought leader and internal consultant, educating teams on best practices, measurement frameworks, and innovation opportunities within the community and marketing spaces

Preferred Qualifications

• Experience with Microsoft’s Global Demand Center
• Expertise in managing social media programs in B2B environments
• Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Teams)

Benefits

• Compensation Range: $52 - $54/hour
• Remote supporting PST hours