Marketing Strategy and Operations Manager

Summary

Join Transparent Partners, a customer experience consultancy, as an Account Manager. You will contribute to business growth by building and maintaining client relationships, gathering client input, identifying opportunities, and delivering results. This role requires strong communication, project management, and strategic thinking skills. You will manage client communications, cross-functional resources, and ensure project success. The ideal candidate possesses agency, MarTech/AdTech, or brand experience and a proven track record of managing projects and cross-functional teams. Competitive salary, benefits, and a remote or hybrid work environment are offered.

Requirements

• 4-year college degree in a related field
• 5+ years of Agency, MarTech/AdTech or Brand experience
• Understanding of budget planning and management
• Ability to take initiative and work in collaboration with internal team as well as external partners (brands, agencies and platforms)
• Proven history of successfully managing projects and accountability across various cross-functional teams (marketing, product, engineering, finance)  and meeting timelines
• Demonstrable experience actively participating in and facilitating meetings (internal and client facing) with intention and end goal in mind
• Experience developing work back schedules used to guide a cross-functional team toward a common end goal, keeping in mind the time, effort and dependencies required to get there
• Ability to actively listen, demonstrate understanding and distill and disseminate that information appropriately across relevant parties
• Excellent time management and organizational skills with an eye for detail, while being able to see the big picture and keep the end goal in mind
• Strong communication skills – both written and verbal
• Capable of simplifying complex concepts for broader group understanding
• Demonstrable experience supporting, managing and/or implementing strategies around data or technology solutions
• Experience building relationships across a distributed workforce
• Capable of maintaining a professional demeanor, representing our company values during challenging interactions and fair when making decisions
• Demonstrates flexibility, eagerness to learn and genuine desire to contribute

Responsibilities

• Be the primary point of contact for both internal and external stakeholders- developing relationships with targeted stakeholders inside client, agency and platform organizations
• Know the client inside and out. Use all available resources to develop a deep level of knowledge about the client including financial results, recent announcements, categories in which they compete, organizational structure, external factors influencing their business, and business goals
• Develop a deep level of trust across key accounts, customer stakeholders and executive sponsors
• Help to manage internal/external expectations- mitigating risk and escalating concerns where appropriate
• Set the strategy and structure for multiple work streams
• Understand client expectations; ensuring quality, setting the structure, vision and narrative for all client outputs to meet those needs
• Work with Accounts senior leadership to identify and create new opportunities that will drive ROI for our clients
• Collaborate with Project Manager in development of project plan to ensure client goals are being met
• Partner with cross-teams to synthesize discovery findings into client deliverables and work with technology, data and leadership team to present recommendations to clients
• Work with the Account Lead to craft the “story” around key deliverables ensuring the relevance and impact of findings is understood and actionable
• Ensure materials are reviewed and internal alignment gained to enable successful client delivery
• Proactive identification of risk and coordination of resolutions across internal and external teams
• Support business development efforts in establishing new client partnerships
• Help maintain, inform and improve upon internal process flows and governance
• Develop a deep level of trust across internal disciplines and contribute to the success of the work stream delivery
• Play an active role in supporting advancement of Transparent internal goals to educate and advance our collective expertise
• Contribute to Transparent’s branding and awareness efforts through content creation, social marketing and event participation
• Continued focus on educational and network development opportunities

Preferred Qualifications

• MBA
• Effectively manage other team members by delegating work as appropriate, providing constructive feedback routinely, and creating targeted opportunities for professional development
• Ability to develop and execute against strategic account plans to strengthen our client partnerships and grow business relationships
• Contribute to business growth and development by establishing relationships through trust and integrity, proactively surfacing gaps, and identifying opportunities
• Identify priorities, how to create head space and teaching others how to best manage their own time and utilize their geniuses to drive great work outputs and client relationships
• Deliver value to the Transparent organization by applying learnings from continued education and training programs that directly improve our ways of working, processes and procedures
• Successfully manage project plans for various work streams across multiple accounts at a time

Benefits

• Competitive salary + bonus opportunities
• Health, dental, and vision coverage
• 401k with match
• Fully-remote or hybrid work environment
• $80,000 - $140,000 a year