Manager, Marketing Strategy and Operations

Summary

Join Transparent Partners, a customer experience consultancy, as a Marketing Strategy and Operations Manager. Contribute to business growth by building and maintaining client relationships, gathering client input, identifying opportunities, and delivering results. You will manage client communications, cross-functional resources, and project timelines. The role requires strong communication, organizational, and problem-solving skills, along with experience in agency, MarTech/AdTech, or brand management. Responsibilities include relationship management, account growth, delivering excellent results, risk management, business development, and organizational development. The position offers a competitive salary, bonus opportunities, comprehensive benefits, and a flexible work environment.

Requirements

• 4-year college degree in a related field, MBA a plus
• 5+ years of Agency, MarTech/AdTech or Brand experience
• Understanding of budget planning and management
• Ability to take initiative and work in collaboration with internal team as well as external partners (brands, agencies and platforms)
• Proven history of successfully managing projects and accountability across various cross-functional teams (marketing, product, engineering, finance)  and meeting timelines
• Demonstrable experience actively participating in and facilitating meetings (internal and client facing) with intention and end goal in mind
• Experience developing work back schedules used to guide a cross-functional team toward a common end goal, keeping in mind the time, effort and dependencies required to get there
• Ability to actively listen, demonstrate understanding and distill and disseminate that information appropriately across relevant parties
• Excellent time management and organizational skills with an eye for detail, while being able to see the big picture and keep the end goal in mind
• Strong communication skills – both written and verbal
• Capable of simplifying complex concepts for broader group understanding
• Demonstrable experience supporting, managing and/or implementing strategies around data or technology solutions
• Experience building relationships across a distributed workforce
• Capable of maintaining a professional demeanor, representing our company values during challenging interactions and fair when making decisions
• Demonstrates flexibility, eagerness to learn and genuine desire to contribute

Responsibilities

• Be the primary point of contact for both internal and external stakeholders- developing relationships with targeted stakeholders inside client, agency and platform organizations
• Know the client inside and out. Use all available resources to develop a deep level of knowledge about the client including financial results, recent announcements, categories in which they compete, organizational structure, external factors influencing their business, and business goals
• Develop a deep level of trust across key accounts, customer stakeholders and executive sponsors
• Help to manage internal/external expectations- mitigating risk and escalating concerns where appropriate
• Set the strategy and structure for multiple work streams
• Understand client expectations; ensuring quality, setting the structure, vision and narrative for all client outputs to meet those needs
• Work with Accounts senior leadership to identify and create new opportunities that will drive ROI for our clients
• Collaborate with Project Manager in development of project plan to ensure client goals are being met
• Partner with cross-teams to synthesize discovery findings into client deliverables and work with technology, data and leadership team to present recommendations to clients
• Work with the Account Lead to craft the “story” around key deliverables ensuring the relevance and impact of findings is understood and actionable
• Ensure materials are reviewed and internal alignment gained to enable successful client delivery
• Proactive identification of risk and coordination of resolutions across internal and external teams
• Support business development efforts in establishing new client partnerships
• Help maintain, inform and improve upon internal process flows and governance
• Develop a deep level of trust across internal disciplines and contribute to the success of the work stream delivery
• Play an active role in supporting advancement of Transparent internal goals to educate and advance our collective expertise
• Contribute to Transparent’s branding and awareness efforts through content creation, social marketing and event participation
• Continued focus on educational and network development opportunities

Benefits

• Competitive salary + bonus opportunities
• Health, dental, and vision coverage
• 401k with match
• Fully-remote or hybrid work environment
• $80,000 - $140,000 a year