Marketplace Trust and Safety Content Associate

Summary

Join Carousell Group as a Marketplace Content Associate and contribute to the content integrity of the platform through manual moderation functions, ensuring compliance with policies and identifying suspicious or undesirable content.

Requirements

• Bachelor’s/College degree in Business, Management, or IT related courses
• Background on quality Assurance or Administrative experience
• Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs
• Detail oriented mindset – to spot patterns quickly even with limited variables
• Highly analytical in discerning different levels of content compliance
• Conversant in English & Filipino whether verbal or written
• Good interpersonal skills and is a team player
• Great passion for technology and self-growth
• Tech-savvy; requires minimum training to learn new systems & technology
• Ability to work in a fast-paced, high-pressure, deadline-driven environment
• Strategic thinking and an outstanding problem-solving skills and overall positive attitude

Responsibilities

• Perform manual moderation functions for incoming listings / users from different sources of report
• Ensure listings and users in our platform are compliant to our policies
• Identify and act on suspicious or undesirable content or behavior in our platform
• Perform moderation functions using different tools
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests
• Respond to escalation from different channels in the organization

Benefits

Must have a work from home setup