Marketplace Trust and Safety Content Associate
Carousell Group
📍Remote - Philippines
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Job highlights
Summary
Join Carousell Group as a Marketplace Content Associate and contribute to the content integrity of the platform through manual moderation functions, ensuring compliance with policies and identifying suspicious or undesirable content.
Requirements
- Bachelor’s/College degree in Business, Management, or IT related courses
- Background on quality Assurance or Administrative experience
- Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs
- Detail oriented mindset – to spot patterns quickly even with limited variables
- Highly analytical in discerning different levels of content compliance
- Conversant in English & Filipino whether verbal or written
- Good interpersonal skills and is a team player
- Great passion for technology and self-growth
- Tech-savvy; requires minimum training to learn new systems & technology
- Ability to work in a fast-paced, high-pressure, deadline-driven environment
- Strategic thinking and an outstanding problem-solving skills and overall positive attitude
Responsibilities
- Perform manual moderation functions for incoming listings / users from different sources of report
- Ensure listings and users in our platform are compliant to our policies
- Identify and act on suspicious or undesirable content or behavior in our platform
- Perform moderation functions using different tools
- Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe
- Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests
- Respond to escalation from different channels in the organization
Benefits
Must have a work from home setup
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