Marketplace Trust and Safety Content Associate

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Carousell Group

📍Remote - Philippines

Job highlights

Summary

Join Carousell Group as a Marketplace Content Associate and contribute to the content integrity of the platform through manual moderation functions, ensuring compliance with policies and identifying suspicious or undesirable content.

Requirements

  • Bachelor’s/College degree in Business, Management, or IT related courses
  • Background on quality Assurance or Administrative experience
  • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs
  • Detail oriented mindset – to spot patterns quickly even with limited variables
  • Highly analytical in discerning different levels of content compliance
  • Conversant in English & Filipino whether verbal or written
  • Good interpersonal skills and is a team player
  • Great passion for technology and self-growth
  • Tech-savvy; requires minimum training to learn new systems & technology
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment
  • Strategic thinking and an outstanding problem-solving skills and overall positive attitude

Responsibilities

  • Perform manual moderation functions for incoming listings / users from different sources of report
  • Ensure listings and users in our platform are compliant to our policies
  • Identify and act on suspicious or undesirable content or behavior in our platform
  • Perform moderation functions using different tools
  • Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe
  • Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests
  • Respond to escalation from different channels in the organization

Benefits

Must have a work from home setup

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