Marking Associate - Office Administrator

Summary

Join PeopleCert as a Marking Associate and contribute to our customer acquisition and revenue growth. Review manual marking, assign tests for marking, issue results, and review candidate eligibility. Responsibilities include reviewing exam marking, approving candidate eligibility, reviewing technical issues, identifying and managing pending issues, assessing invigilator reports, assigning tests to markers, issuing exam results, and performing other tasks related to results issuance. The ideal candidate possesses a Bachelor's degree, at least two years of administrative or operational experience, excellent English communication skills, and advanced computer literacy. Prior experience in certification, training, or exam fields is preferred. PeopleCert offers a dynamic work environment, free PeopleCert certifications, complimentary coffee and tea, learning experiences, professional development, and a 100% virtual hiring process.

Requirements

• Bachelor’s degree in any discipline
• Minimum 2 years’ working experience in administration and/or operations role
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

Responsibilities

• Reviews exam manual marking
• Reviews and approves eligibility of candidates to sit an exam
• Reviews technical issues and similar cases in cooperation with Software Development Department
• Identifies and monitors pending issues and ensures these are being managed in a timely manner to reach deadlines
• Reviews and assesses reports of invigilators and takes necessary actions where needed
• Assigns tests for Marking to internal and external accredited Markers for certain products and manages the whole process; informs the Accounting Department in order to proceed with the payment
• Issues official exam results
• Performs other tasks relevant to results issuance process
• Works effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible results
• Carries out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones
• Adheres to and implements the procedures, policies and work instructions as per the PeopleCert’s Integrated Management System
• Ensures their work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

Preferred Qualifications

• Extra languages desired
• ECDL Advance level certification is desirable
• Prior working experience in the certification of persons and/or training and exam fields is desirable

Benefits

• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process