Master Facilitator

Summary

Join Worldwide Counter Threat Solutions as a Master Facilitator, responsible for implementing Human Centered Design and facilitation principles throughout the organization. You will cultivate a customer-centric culture, ensuring alignment between organizational goals and customer needs. This role involves representing the customer's voice, advocating for their needs, and designing strategies for exceptional customer experiences. You will collaborate with various departments to optimize the customer journey. The position requires a Bachelor's degree, minimum 5 years of facilitation experience within Federal agencies, and the ability to meet specific security requirements. WCTS offers a competitive salary and benefits package, including comprehensive insurance, 401k, paid time off, and holidays.

Requirements

• Meet security and privacy requirements: Tier 1 / National Agency Check with Written Inquiries (NACI)
• Possess Human Centered Design and facilitation principles qualification/training or similar
• Hold a Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Engineering, Business Administration, or a related discipline
• Have minimum 5 years of experience in facilitation within Federal agencies
• Have experience planning and facilitating change management and communications efforts for Government related initiatives

Responsibilities

• Create a customer-centric culture within the organization and inspire employees to prioritize customer’s needs
• Represent the voice of the customer within the organization
• Ensure that the organization delivers on its promise to stakeholders and advocates for their wants and needs
• Demonstrate experience in facilitating organizations and groups in building mission, vision, and values
• Demonstrate experience in facilitation within Federal agencies
• Design strategies considering customer feedback, and trends to create exceptional experiences that keep customers returning
• Work with different departments and teams to ensure every aspect of the customer journey is seamless and enjoyable

Preferred Qualifications

• Hold a Master’s Degree in Business Administration (MBA) (with a focus on strategy, IT management, or operations)
• Hold a Master’s Degree in Enterprise Architecture or Digital Transformation
• Hold a Master’s Degree in Information Systems or related fields

Benefits

• Industry leading Medical, Dental, life and Disability Insurance
• 401K
• Paid time off
• Holidays