Remote Mechanical Help Desk Technician

Summary

Join BHS as a Mechanical Help Desk Technician and become the go-to expert for resolving mechanical issues related to BHS corrugator machinery. You'll work closely with customers, BHS technicians, and engineers, providing essential support to ensure our equipment runs smoothly.

Requirements

• Proven experience troubleshooting and supporting manufacturing equipment
• Strong communication skills with the ability to convey technical information clearly to customers and team members
• Exceptional customer service skills, with a proactive and collaborative approach
• Ability to work independently, manage time effectively, and operate as part of a team
• Flexibility to work after hours, weekends, and holidays when needed
• Willingness to travel up to 25% of the time
• Physical capability to perform tasks such as standing, walking, lifting up to 30 pounds, and navigating industrial environments

Responsibilities

• Provide Remote Technical Assistance: Act as a primary contact for customers and BHS technicians needing help with mechanical and technical issues
• Manage Service Requests: Handle service notifications by creating, updating, and closing tickets in our system. Keep customers informed throughout the troubleshooting process and follow up to ensure their needs are fully met
• Technical Documentation and Research: Help customers locate the right technical documents, such as operating manuals, drawings, and schematics. Assist in researching part numbers, schematic changes, and programming updates as needed
• Develop Expertise: Continuously enhance your knowledge of BHS machinery, software, and new technologies. Engage in training programs, network with colleagues, and participate in field training to stay current on best practices
• Be Flexible and Available: Provide support during standard hours and be available for extended hours or after-hours support on a rotating basis. Be ready to travel to customer sites occasionally to assist with service and improvement projects
• Collaborate Across Teams: Participate in cross-functional initiatives and projects as assigned by your leadership team to drive service excellence and innovation

Preferred Qualifications

• Familiarity with SAP and other specialized applications is a plus
• An associate degree in a technical field or equivalent hands-on experience
• Ability to read and interpret pneumatic and hydraulic schematics, mechanical drawings, and operational manuals
• Experience with corrugator equipment or similar manufacturing machinery is highly desired
• Must be able to obtain a valid passport and driver’s license
• Comfortable working long hours at a computer, up to 10 hours a day