Medical Billing Intake Specialist

Summary

Join GRAIL, a healthcare company pioneering early cancer detection technologies, as a Medical Billing Intake Specialist. You will manage inbound and outbound communications, resolving billing issues for patients and providers. This role requires exceptional attention to detail, strong communication skills, and the ability to handle multiple tasks. You will work closely with colleagues in a collaborative team environment while adhering to established processes and regulatory guidelines. The position offers a competitive salary, benefits, and opportunities for professional growth within a dynamic and fast-paced setting. The ideal candidate will possess strong customer service skills and experience in medical billing.

Requirements

Cover west coast needs aligning with west coast timezone of 8am-6pm PST

Responsibilities

• Manage incoming phone calls and electronic communications, such as emails and Salesforce cases, to address billing inquiries from patients, medical providers and internal staff across multiple departments
• Process card payments and review both patient and provider accounts to confirm receipt and posting of payments, assist patients in establishing a payment plan, provide current balances, and examine relevant documentation that could assist you
• Analyze an account to understand the timeline for when statements were sent, balances due, payments received, and review any documentation that will help you effectively address the caller's concerns
• Initiate outbound communications with patients, physicians, and other medical personnel to promptly resolve billing issues and gather any missing information needed
• Maintain composure during conflict situations and escalate issues to management when necessary
• Take full responsibility for each customer interaction, ensuring that all cases are followed through to completion
• Demonstrate ownership of each customer interaction, seeing all cases through to completion
• Precisely record all customer interactions in GRAIL's customer relationship management (CRM) software
• Conduct a review of new account setups and address any issues that arise during the process
• Register clients in the client billing portal and resolve issues related to login difficulties
• Participate actively in ongoing training sessions and meetings. Keep informed about current processes and any new procedures being introduced within the organization. Ask insightful questions during meetings to clarify concepts and ensure comprehensive understanding. Collaborate with colleagues and leadership to discuss changes, provide feedback, and continuously enhance your knowledge and skills
• Adhere to all established processes and Standard Operating Procedures (SOPs) related to the billing department
• Ensure proper completion of assigned tasks during scheduled working hours
• Demonstrate a thorough knowledge of GRAIL products and procedures
• Abide by PCI, CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines
• Demonstrated commitment to GRAIL’s core values of Embrace Change, Solve Problems Together,Think BIG!,Be Courageous, and Bring an Open Mind

Preferred Qualifications

• 3+ years medical billing experience and/or Customer Service in the medical field or in a closely-related field
• Excellent verbal and written communication skills, with the ability to engage effectively with both internal and external stakeholders
• Strong interpersonal skills and a proven track record of building and maintaining positive working relationships
• Experience with de-escalation and conflict management with both internal and external parties
• Proficiency in Google Suite (Docs, Sheets, Slides) and prior experience with CRM systems and customer service software
• Strong problem-solving and decision-making abilities, with the capacity to make sound judgments in high-pressure situations
• A customer-focused mindset, with a strong commitment to delivering exceptional service
• Enjoy working in a highly collaborative team environment, while able to work independently
• Adaptability and flexibility to thrive in a fast-paced and dynamic work environment
• Exceptional organizational skills, keen attention to detail, and the ability to handle multiple tasks and priorities simultaneously
• Enjoy a fast paced, high growth - solution oriented environment

Benefits

• Expected full time annual base pay scale for this position is $58K-$66K Total Base Pay Range. Actual base pay will consider skills, experience and location
• Annual bonus plan tied to company and individual performance, or an incentive plan
• Long-term incentive plan to align company and colleague success over time
• Progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings