Medical Imaging Clerk

Summary

Join Diversified Radiology, a growing 75+ radiologist group, as a Patient Access Specialist. This role is crucial for efficiently managing patient records and ensuring a smooth experience for patients at our outpatient imaging center. You will be responsible for retrieving prior patient studies, maintaining accurate patient information, and ensuring HIPAA compliance. This position requires a high school diploma or GED, prior experience in a healthcare setting, and knowledge of radiology systems. Prior experience with HIPAA compliance and customer service is preferred. The position offers a competitive hourly wage, starting at $16.50 - $19.00, based on experience.

Requirements

• High School diploma or GED required
• Prior knowledge of radiology systems, techniques, methods and equipment required
• A minimum of 2-3 years’ customer service experience required
• Must ensure remote workspace is HIPAA compliant and follow all company policies regarding PHI access and storage, including secure storage of printed material
• Outside PACS systems, must have knowledge of other PACS systems and keeps their own username and passwords up to date.  Does not need to demonstrate comprehensive knowledge of those systems
• Must display proficiency in customer experience, using a phone with a headset, and have the ability to take, place, and transfer calls
• Must be able to support callers with a professional and friendly demeanor and demonstrate the ability to actively listen to the needs of the caller and have the knowledge to support the call
• Knowledge of radiology clinical and administrative concepts, practices, and procedures
• Ability to effectively communicate and collaborate with physicians and leadership to develop and monitor quality program

Responsibilities

• Responsible for the workflow management and coordination with staff members to ensure all pre appointment tasks are completed prior to the patient appointment time
• Retrieve prior patient studies, reports, and images, ensuring accuracy and completeness prior to patient appointment/exam
• Perform data entry, keeping patient records updated with new medical information, patient demographics, while ensuring all information is accurately entered into the Radiology system(s)
• Scan and upload patient medical documents into the Radiology system(s)
• Maintain strict confidentiality abiding by all HIPAA regulations regarding patient privacy when discussing and handling patient information and records
• Contributes to the achievement of excellence in healthcare through the quality and caring values of the philosophy of the company
• Demonstrates courteous behavior through polite and respectful communication with all co-workers, patients, physicians, and customers
• Maintains the confidentiality of patient records and information to ensure that patient rights under HIPAA are protected at all times
• Sitting up to 8-hrs a day

Preferred Qualifications

• Prior experience in a hospital or private practice operations preferred
• Prior experience maintaining confidentiality of patient records under HIPAA law preferred, but not required
• Prior experience maintaining confidentiality of patient records under HIPAA law preferred, but not required

Benefits

Starting Hourly Pay : $16.50 – $19.00, based on experience