ERGOMED is hiring a
Medical Information Associate

Summary

Join PrimeVigilance, a specialized mid-size pharmacovigilance service provider, as a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in Polish and English.

Requirements

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable receiving enquires by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English and Polish skills, both verbal and written, at least C1 equivalent

Responsibilities

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits