Medical Receptionist-Assistant

Summary

Join 20four7VA as a Bilingual Virtual Assistant – Medical Receptionist/Assistant supporting a Florida-based primary care office. You will manage phone calls, schedule appointments, and provide virtual medical assistant support. This role demands familiarity with U.S. healthcare, telehealth, and excellent communication skills. Responsibilities include confirming appointments, performing receptionist duties, conducting patient outreach, maintaining accurate records, and ensuring HIPAA compliance. The position requires experience in medical reception or virtual assisting for U.S. health clinics, telehealth platform experience, and knowledge of primary care operations. Apply now to join our remote team!

Requirements

• Proven experience as a medical receptionist, medical assistant, or virtual assistant for U.S.-based health clinics
• Prior experience working with telehealth platforms and virtual care settings
• Knowledge of primary care office operations, preferably with exposure to Florida healthcare practices
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to multitask in a fast-paced environment
• Tech-savvy with familiarity in EHR/EMR systems, teleconferencing tools (Zoom, Teams), and scheduling software
• Understanding of HIPAA regulations and commitment to patient confidentiality
• Reliable high-speed internet connection and a professional home office setup

Responsibilities

• Answer incoming phone calls promptly and professionally
• Confirm, reschedule, and link patient appointments
• Perform general receptionist duties, including patient outreach and follow-up
• Provide virtual medical assistant support to the office team
• Conduct outreach to patients for appointment reminders, scheduling, and other needs
• Maintain accurate records of patient communications and appointment updates
• Ensure HIPAA-compliant handling of patient information at all times
• Assist with other administrative tasks as assigned by the medical team

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you