Medicare Advantage Program Manager

Summary

Join Clover Health's Product Management Team as the Medicare Advantage Program Management & Operations Manager and contribute to the development and implementation of innovative MA products. You will partner with the Director, MA Products, collaborate with internal teams, monitor product performance, conduct market research, and enhance the member experience. Responsibilities include supporting budgets, leading project planning and execution, and developing reports for senior leadership. Success hinges on your ability to evaluate initiative outcomes, adjust strategies, and deliver comprehensive plans and performance reports. This role requires proven program management expertise, advanced analytical skills, strong communication and project management abilities, strategic vision, and a member-centric mindset.

Requirements

• Have proven expertise (minimum of 5-7 years of experience) in Program Management and Operations, showcasing successful execution of strategic initiatives and program management
• Possess advanced Analytical skills for translating complex data into actionable insights, guiding strategic decisions, and optimizing performance
• Be proficient in crafting compelling decks and documentation to support strategic initiatives, product launches, and stakeholder engagement
• Demonstrate excellent Interpersonal and Communication Skills, facilitating effective collaboration across teams and with external partners, and be adept at presenting complex data to non-technical audiences
• Possess strong Project Management Abilities, managing multiple projects simultaneously to ensure timely and successful completion
• Have a Strategic Vision to align business operations with broader organizational goals
• Possess Business Acumen to drive growth and success through data-driven decisions
• Have a Member-Centric Mindset, dedicated to delivering exceptional customer experiences and understanding diverse stakeholder needs

Responsibilities

• Partner with the Director, MA Products on the development and implementation of existing and future MA products, initiatives and programs that align with the organization's strategic goals and market opportunities
• Collaborate with internal teams, such as operations, network, finance, clinical, sales, and marketing, to ensure seamless product execution, performance, and effective communication of MA products to members and providers
• Monitor and analyze the performance of MA products and programs, identifying opportunities for improvement and ensuring products meet or exceed performance benchmarks
• Conduct market research and competitor analysis to identify emerging trends and opportunities for product and operations innovation and differentiation
• Focus on enhancing the member experience through effective program design, implementation and proactive engagement initiatives
• Support budgets and financial performance for MA products, programs and initiatives, ensuring profitability and sustainable growth
• Lead the planning, execution, and evaluation of projects related to MA products and operational initiatives, ensuring milestones, documentation, and deliverables are met on time and within budget
• Develop and present reports to senior leadership on product performance, including data-driven insights and strategic recommendations

Preferred Qualifications

SQL knowledge

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents